Contact
Real email, real replies.
If you need help, have a privacy request, or want to talk partnerships, email us at hello@keepsake.studio. We do not hide support behind a maze.
Customer support
Upload trouble, account questions, billing issues, and anything related to a restoration.
Privacy and data
Deletion requests, export questions, and anything involving your photos or account data.
Partnerships or press
Editorial, archival, creator, or partnership conversations that are broader than customer support.
General hello
If you are not sure where your question belongs, start here. We will route it for you.
What to expect
- Replies usually come from a human on the same day or next business day.
- We do not offer phone support or live chat yet.
- If your question is urgent, include your account email and the photo ID if one is involved.
You may not need to wait for email.
The fastest answers for common questions are already on the site.
Main inbox: hello@keepsake.studio